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Horseshoe Lake Charles Hotel Westlake, Westlake
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Key details
About the Hotel
100 Westlake Ave,
Westlake,
Louisiana,
United States of America,
70669,
Louisiana
Horseshoe Lake Charles is a 3.5-star casino hotel offering a variety of gaming options and multiple dining venues. This Westlake hotel features amenities such as a fitness center, an outdoor pool, and complimentary Wi-Fi.
Rooms & Amenities
Rooms at Horseshoe Lake Charles feature air conditioning, flat-screen TVs with premium channels, and private bathrooms equipped with jetted bathtubs. Guests benefit from daily housekeeping and can access free in-room Wi-Fi with speeds of over 50 Mbps.
Dining & Entertainment
Horseshoe Lake Charles offers four on-site dining options providing a range of meals. The casino features over 1,100 slot machines and 41 gaming tables for guest entertainment.
Leisure & Local Attractions
Guests can enjoy leisure activities in the form of a nightclub, outdoor pool, and fitness center. Nearby attractions include the USS Orleck, Mardi Gras Museum, and Bord Du Lac Park.
Services & Transportation
Essential services at Horseshoe Lake Charles include a 24-hour front desk, a business center, and the availability of complimentary newspapers. The hotel is well-connected with local bus stations like Debakey Dr / Western St, ensuring easy access to transport.
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Getting around
A list of all available modes of transport
City Center
Westlake700 ft
Airports
Lake Charles Regional (LCH)
11.7
mi
Southeast Texas Regional (BPT)
59.7
mi
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Relaxing Spa Day
“The spa facilities were very nice, especially the hot stone massage that melted all my stress away.” view full review
Spotless Room
“My room was immaculately clean and had a fresh scent, making my stay extremely comfortable.” view full review
Delicious Breakfast
“The breakfast buffet offered an impressive selection, and the made-to-order omelet was a highlight.” view full review
Comfy Beds
“The bed was exceptionally comfortable with plush pillows that made for a perfect night's sleep.” view full review
General
Non-smoking property
Free Wi-Fi
Parking lot
Safe deposit box
24-hour reception
Rooms/ Facilities for disabled
Elevator
ATM/Cash machine
Gift/Newsstand
Sports & Fitness
Exercise gym
Tubing
Fitness studio
Services
Free valet parking
Bell staff/Porter
Dining
Paid breakfast
Bar/ Lounge area
Business
Business center
Facilities for people with disabilities
Bathroom for disabled
Spa & Leisure
Seasonal outdoor pool
Casino
Night club
Sauna
Show more
Location
100 Westlake Ave,
Westlake,
Louisiana,
United States of America,
70669,
Louisiana
Map view
100 Westlake Ave,
Westlake,
Louisiana,
United States of America,
70669,
Louisiana
City landmarks
Casinos
L'Auberge Casino Resort Lake Charles
2.0
mi
Parks
Bord Du Lac Park
1.4
mi
1205 N Lake Shore Dr
Charpentier Historic District
1.6
mi
Parks
Millennium Park
1.9
mi
Museums
Lake Charles Children's Museum
2.1
mi
1001 Ryan St
1911 Historic City Hall Arts & Cultural Center
2.1
mi
Parks
Veteran's Memorial Park
1.9
mi
Museums
Imperial Calcasieu Museum
2.3
mi
Parks
Drew Park
1.9
mi
106 Pryce St
Gallery by the Lake in Lake Charles
2.0
mi
Church
Cathedral of the Immaculate Conception
2.1
mi
Amusement & Theme Parks
Escape Room Louisiana
2.1
mi
Museums
Mardi Gras Museum of Imperial Calcasieu
2.5
mi
604 N Enterprise Blvd
USS Orleck
2.7
mi
604 N Enterprise Blvd
USS ORLECK Naval Museum
2.8
mi
Beach
North Beach Interstate 10
71.6
mi
Nearby
US-90
Calcasieu River Bridge
1400 ft
Restaurants
The Lone Wolf Express
1700 ft
100 Westlake Ave
Reviews and Ratings
Feedback from previous guests about their experience.
60%
liked the hotel and would stay again
Friendly staff
Comfortable mattress
Unclean room
Confusing check-in
6.0/10
Guest rating
Rooms
5.0
Location
7.8
Service
6.1
Dining
5.0
Guest reviews
6.0/10
based on 14 reviews
Mitch
United States of America,
January
2025
5.0/10
While the Isle of Capri Casino Hotel has a budget-friendly price, the experience was quite disappointing due to cleanliness issues and inadequate service. Although the casino offered some fun, the room's lack of cleanliness and the hotel's overall maintenance really took away from the enjoyment of our stay. On the plus side, the low table minimums and decent amenities at the casino were appreciated, making it a good option for budget travelers.
Rooms
5.0
The room was unfortunately quite dirty, with stained carpets and a stale smoke smell, which was very off-putting. I rated it poorly due to the overall lack of cleanliness.
Service
5.0
The service was lackluster, with long waits to check in and underwhelming housekeeping. I felt more attention was needed across the board.
Location
6.0
The hotel is fairly close to the main casino area, but it doesn’t exactly market its distance well, leading to some disappointment.
Dining
5.0
The dining options were limited; while the buffet had potential, it felt poorly organized and didn't meet expectations. I would rate it just average.
Facilities
5.0
The facilities are older and in need of maintenance, and it was clear that a deeper cleaning and better upkeep were needed throughout the property.
Chris
United States of America,
January
2025
7.6/10
I chose the Isle of Capri for a quick getaway from Houston, and overall, it was a decent experience. The clean rooms and friendly staff made my stay enjoyable, but I did encounter some maintenance issues and a lingering odor in the hallways. The large tub was a highlight for relaxation, and the casino was conveniently accessible for entertainment.
Rooms
7.0
The room was nice and clean, although it could use some attention to details.
Service
9.0
The staff was personable and quick during check-in, which is great.
Location
8.0
The hotel has easy access to the casino, making it convenient for guests looking to game.
Dining
Facilities
6.0
The fitness room was nice but could benefit from some lighter weights and more luxury feel. The pool was decent but didn't draw me in.
Steve
United States of America,
January
2025
5.4/10
I had a mixed experience at this hotel. While the rooms were clean and spacious, I felt there were some issues with the amenities and service. The close proximity to the casino was convenient, but I was disappointed with the food options and service quality during my stay.
Rooms
6.0
The rooms were clean and spacious, but not as modern or well-kept as I expected. I paid a decent rate, but I thought they could have provided more amenities.
Service
5.0
The service on the floor was a bit lacking. It was hard to get drinks, and the staff at the casino didn’t seem attentive. I would rate it lower, but some of the housekeepers were really nice.
Location
9.0
The location is unbeatable since it’s right next to the casino. It was super convenient for gambling late into the night.
Dining
5.0
Dining options were very limited, especially for breakfast during the week. The buffet didn’t impress me at all, and it only opened on the weekends.
Facilities
5.0
The facilities could use some maintenance. While it was nice that the room had a decent view of the river, the amenities should be improved.
Lee
United States of America,
December
2024
5.0/10
During my stay, I appreciated the spacious room and the quick help from the staff, but I was frustrated by the lengthy check-in process and the lack of responsiveness from housekeeping. The hotel did provide decent dining options, although they were limited, and the facilities could use some maintenance. Overall, while I found some positives, there were definitely areas that need improvement.
Rooms
5.0
The room was spacious, but it could definitely use a thorough cleaning. I found chips on the chair and crumbs on the carpet.
Service
6.0
The staff was friendly and did their best to help, although the wait for check-in was long.
Location
5.0
The location is somewhat misleading as it's not right in the casino area, which was a letdown for me.
Dining
5.0
Dining options were limited, and I couldn't find anything appealing during my stay, which was disappointing.
Facilities
5.0
The overall facilities felt worn out, particularly the lack of proper cleaning tools for housekeeping.
Jack
United States of America,
December
2024
6.8/10
While the hotel has a beautiful exterior and a scenic location near the lake, the cleanliness of the rooms leaves much to be desired. The staff interactions were positive, but my experience was marred by the lengthy check-in process and the state of the facilities. Overall, the stay was disappointing given the expectations for a casino resort atmosphere.
Rooms
5.0
The room I stayed in had an uncomfortable amount of dust and wasn't very clean, despite being spacious. It seemed like some upkeep was needed.
Service
7.0
The staff were friendly and helpful, particularly at the front desk. However, it was frustrating to deal with a complicated check-in process.
Location
8.0
The hotel is conveniently located near the casino, which makes it easy for gaming enthusiasts to access. However, finding the right reception at night can be tricky.
Dining
Facilities
6.0
Facilities could use some attention. The fitness and pool areas were average and did not meet my expectations for a casino resort.
Joseph
United States of America,
December
2024
6.6/10
While my stay at Isle of Capri had some bright spots, such as the spacious suite and good location near the casino, it was marred by cleanliness issues and poor service responses. I found the staff friendly and helpful overall, but the problems with housekeeping and attention to detail in my room were disappointing. The amenities were decent, but the dining options could use improvement, especially with their limited hours.
Rooms
6.0
The suite was spacious, but cleanliness could have been better, with signs of neglect like an unmade bed and a dirty toilet.
Service
6.0
I found the staff to be friendly and eager to help, but the service was lacking in terms of effective housekeeping during my stay.
Location
9.0
The location is convenient as it's right next to the casino, making it easy to access gaming options late into the night.
Dining
5.0
Unfortunately, dining options were limited, and with several restaurants closed during my visit, it felt like a missed opportunity.
Facilities
7.0
Facilities are decent, but the overall upkeep could use more attention to provide a more inviting atmosphere.
Phillip
United States of America,
November
2024
7.2/10
The hotel has some friendly and helpful staff that really made a difference during my stay. The location next to the casino was convenient, but I faced several challenges during check-in which dampened my experience. The rooms were decent enough, but there were some maintenance issues that needed attention. Overall, it's a mixed bag with positives and negatives worth considering before booking.
Rooms
7.0
The room was decent, not too luxurious, but reasonably clean and spacious enough. I did find the bed a bit squeaky, though.
Service
6.0
While the staff was friendly and helped where they could, I had a frustrating experience with the check-in process that soured my first impression.
Location
8.0
The hotel is conveniently located right next to the casino, which is a plus for gaming lovers but the walk to my room was a challenge.
Dining
Facilities
6.0
Facilities were somewhat basic, and the restaurant options were limited, impacting my dining experience significantly.
Karen
United States of America,
November
2024
7.0/10
I had a mixed experience at the hotel. While the price was right and the rooms were nice, I was disappointed with the cleanliness and the lack of timely service. The casino access was straightforward, which was a plus, but the overall maintenance left a lot to be desired.
Rooms
6.0
The rooms had a nice view and were comfortable, but they needed better cleaning. Upon entry, I found crumbs on the carpet, which was quite off-putting.
Service
5.0
The service at the front desk was quite slow, with long waits to check in and no staff around during checkout, which was frustrating.
Location
6.0
The hotel is not located directly in the casino, which was misleading. However, it was still convenient to get to the gaming area.
Dining
Facilities
5.0
The casino had a decent number of games, but the presence of smoke everywhere made it an uncomfortable experience, especially for someone with allergies.
Frederick
United States of America,
November
2024
6.4/10
My stay at the Isle of Capri Casino Hotel was disappointing overall. While the casino offered some fun and excitement, the room situation was quite poor. I had requested a non-smoking room, but the one I received reeked of smoke. The cleanliness was also below standard, which made for an uncomfortable stay. However, the staff was friendly and did their best to help.
Rooms
5.0
The room was not clean and had a strong smell of smoke despite being labeled as non-smoking. The carpets were stained, and the bathroom was filthy.
Service
7.0
The staff was friendly and apologetic about the wait for rooms. They genuinely seemed to care about the guests' experiences.
Location
9.0
The hotel is conveniently located right next to the casino, making it easy to access gaming and entertainment.
Dining
5.0
The food options in the casino were basic and could use better organization. Although it was fine for an all-you-can-eat buffet, it wasn't anything special.
Facilities
5.0
The hotel facilities seem to be in need of maintenance and a thorough cleaning, particularly in the guest rooms.
Louis
United States of America,
October
2024
6.0/10
My experience at the Isle of Capri Inn was quite mixed. The staff were genuinely helpful and friendly, which made a positive difference during the check-in chaos. However, my room had a strong smell of smoke, and I was disappointed with the condition and cleanliness of the bathroom. Overall, while there were some redeeming qualities, I left feeling dissatisfied with my stay.
Rooms
5.0
The room I stayed in had a strong smoke odor, and the bathroom was not very clean. It had a ceiling fan that collected dust, and there was soap scum in the tub.
Service
8.0
The staff were very helpful and accommodating despite the initial check-in issues.
Location
9.0
The location was convenient in relation to the casino, making it easy to access entertainment.
Dining
5.0
The dining options were limited, and I found the buffet dinner to be overpriced and underwhelming.
Facilities
5.0
The overall setup of the hotel seemed dated and could use some improvements in cleanliness.
Joseph
United States of America,
October
2024
5.8/10
I had a mixed experience at the Isle of Capri. While the hotel had a friendly atmosphere and some nice amenities, my particular room left much to be desired in terms of cleanliness and upkeep. Additionally, the dining options were limited, which was a bit disappointing during my stay, but I found the casino to be quite entertaining. Overall, it's a decent option, but I encountered significant issues that need to be addressed.
Rooms
5.0
Unfortunately, the room I stayed in had a strong stale smoke odor, carpets were stained, and the overall cleanliness was far from ideal. It’s a shame because the space could have been comfortable if it were maintained properly.
Service
7.0
The staff was friendly and apologetic about the situation with our room not being ready, but there was little they could do to help with my cleanliness concerns.
Location
8.0
The location is quite convenient, being close to the casino and other local attractions, which made it easy to explore.
Dining
5.0
Dining options were somewhat limited, and while what was offered was decent, I hoped for better variety during my stay.
Facilities
6.0
The facilities themselves looked nice and the casino atmosphere was lively, but the overall maintenance of the hotel could use some serious improvements.
Robert
United States of America,
September
2024
5.6/10
The Isle of Capri has some charm and offers decent amenities, but my experience was marred by room conditions and dining limitations. While the hotel was clean and the staff friendly, the dining options were quite limited, only serving breakfast on weekends, which was disappointing. I was also taken aback by the state of the overflow room I was assigned, making me question the value for money during my stay.
Rooms
5.0
I was placed in an overflow room that had a lingering stale smoke odor and visibly stained carpet. The dirtiness was concerning, which really impacted my comfort.
Service
7.0
The staff were friendly and apologetic about the room situation, which was a bright spot in an otherwise frustrating experience.
Location
9.0
The hotel is conveniently located right next to the casino, making it easy to head over for some late-night gaming.
Dining
5.0
Dining options were pretty sparse, especially since the restaurant only served breakfast on weekends, which is definitely a downside.
Facilities
5.0
While the casino was lively and offered a range of games, the overall maintenance of the overflow facilities left much to be desired.
Tim
United States of America,
August
2024
5.0/10
My experience at the hotel left me feeling quite disappointed. The positive aspect was the friendly staff who tried to help me, but unfortunately, the check-in process was confusing and frustrating. The room could have been more welcoming; while it had some comfort, I found it lacking in cleanliness and maintenance. Overall, I can't say this stay was worth the money given the various issues I encountered.
Rooms
5.0
The room was lackluster, with stains on the carpet and hair stuck to the shower walls. It felt more run-down than I expected.
Service
5.0
While the staff were friendly, the efficiency was definitely lacking, especially during check-in.
Location
Dining
Facilities
Friendly staff
Unclean room
Eddie
United States of America,
August
2024
6.2/10
My stay at the Isle of Capri Inn was quite mixed. On the positive side, the room was spacious, and I really enjoyed the relaxing bathtub after a long day. However, I was disappointed with the cleanliness, particularly the soap scum in the tub and the strong smell of smoke despite being in a non-smoking room. Overall, it felt like a gamble whether you'd enjoy the stay or not.
Rooms
6.0
The room was spacious with a nice bathtub, but the cleanliness was lacking, especially in the tub.
Service
5.0
The service was okay, but nothing stood out as exceptional.
Location
8.0
The location next to the casino was convenient for late-night gaming, which was a plus.
Dining
7.0
I didn't try much dining at the hotel, but the grilled cheese sandwich was decent during our stay.
Facilities
5.0
While the facilities were okay, they could use better maintenance and cleanliness.